Grumpy GDPR: Banking on Emotions

Rie Aleksandra Walle -

In today's episode we discuss an intriguing case, summarised here on the GDPRhub (thanks Cesar!). Apart from revolving around AI failing 91.96% of the time, this is the gist of it:

The Hungarian DPA fined Budapest Bank €700,000 for automated decision-making and profiling based on emotional AI analysis of customer service calls, without a valid legal basis, a proper balancing of interests, and adequate safeguards. The DPA also held that the bank failed to provide data subjects with information related to the processing and their right to object.

🎙️ Listen on your favorite podcast platform, or here.

And if you don't trust AI with simplifying CJEU rulings, especially as one of the 68% who don't read them at all (!) or only "when there's no escape", get trustworthy help here.